Formulation Professional For Customer Service

Formulation Professional For Customer Service

 

Tanggal

15 Februari 2012

15 Mei 2012

02 Agustus 2012

06 November 2012

Jam Pelaksanaan

09.00-17.00 wib

Tempat : Hotel atau Business Center di Jakarta

Investasi

Rp. 1.750.000,-
termasuk materi hand-out dan CD modul, 2x coffee break, makan siang dan sertifikat

 

Pendahuluan

The customer service are critical factor for companies since they are the first contact to the companies customer. The High Quality Customer Service training provide a comprehensive training program to the participants to increase service level performance and customer satisfaction

Training Objective :

By the end of this course, delegates will:

• Understand the most common barrier to provide customer service and how to overcome it
• Understand “self-talk”
• Be aware of body language and impact
• Have learn the difference between listening and hearing
• Identify strength and weaknesses of their telephone styles
• Identify methods for diffusing customer anger
• Develop strategies to handle difficult customer

Training Method :

Skills are extensively practised during the workshop so that the delegates are ready to implement new customer-directed behaviour on their return to work.

Who should attend ?

Anyone, whose role requires servicing to others, for example: Customer Service, Account Manager, or anyone seeking to acquire the skills involved in these roles.

Outline

• Concepts of High Quality Customer Service
• Communication Skill
• Winning Telephone Techniques
• How to Handle difficult Customer

Trainer

Yanthi Budiono / Iwan Kumara / Karya Bakti

Para Professional dan Praktisi iSDM memiliki pengalaman lebih dari 15 tahun dibidangnya masing-masing. Dengan  berbagai jabatan yang pernah dipegang antara lain : Operational Director, Training & People Development Manager, Training Manager, Head of waste water treatment facility, Finance Director, Financial Planning Manager, Sales Manager, HR Direktur, dll. dan pernah bekerja di perusahaan multinasional maupun organisasi internasional seperti Astra International, The National Conservation – US Based NGO, dll) serta lulusan dari universitas terkemuka dari dalam dan luar negeri

 

Formulir Permintaan Training

INFORMATION OPTIONS

1. Training Title/Judul Training(required)
2. Waktu Training
3. Pilih Jenis Pesan Registration/Pendaftaran Offering Letter/Permintaan Penawaran Training Next Schedule/Jadwal Training Selanjutnya More Information/Informasi Lain Others/Lain-lain (required)

PERSONAL DATA

1. Your Name/Nama Anda(required)
2. Job Title/Jabatan(required)
3. Company/Perusahaan(required)
4. Company Address/Alamat Perusahaan
5. Email(valid email required)
6. Hand Phone(required)
7. Work Phone/Telp Perusahaan(required)
8. Extention
9. Faximile (Fax)
10. Website

PRE REGISTRATION DATA (Tidak Mengikat)

1. Penanggung Jawab Training Perusahaan
2. Email(valid email required)
3. Office Phone / Hand Phone
4. Jumlah Peserta
5. Nama-nama Peserta
6. Metode Pembayaran Bank Transfer Submitting an Invoice Cheque or Cash on Arrival

MESSAGE TO TRAINER

1. Pesan untuk Trainer
2. CC this Registration to Me

 

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