Introduction :
For thousands of years, humans have used communication to connect, convey ideas, and develop relationships. Communication skills in the workplace today are one of the most important aspects of organizational dynamics. They affect workplace relationships, departmental relations, company culture, and ultimately the financial health of the organization.
Communication can build or destroy any situation. Clear, concise, and effective communication promotes openess, enables projects or precesses to move forward, and enhances relationships. Conversely, poor, unclear, or nonspecific communication in an organization leads to dysfunction, low morale and costly mistakes.
The purpose of a communication skills training is to provide targeted skills and techniques appropriate to the mission of the organization. The goals of a communication skills are define by the employing organization, the facilitator and the participants.
Main Discussions :
1. Understanding Yourself
2. The Listening Stick
3. Active Listening Role Play
4. Visual Listening
5. One on One
6. Interpersonal Skills
7. Ten Questions About Conflict
8. Persuasion
9. Persuasion Strategy
10. Negotiation Outcomes
11. Feedback Experience
12. Johari Window
13. Assertiveness – Making Your Case
14. Vocal Exercises
15. Storytelling
16. Analogies