Soft Skill Training

Introduction : Customer service is very personal. Our expectation vary according to circumstances and our own ideas about good service, but we all know really good customer service when we see it. It`s that special touch that makes us feel like someone cares. It`s a smile or a follow up call. It`s someone doing something […]

Introduction : The term Strategic Planning is a marriage of two words and two distinct concepts. The first word, Strategy, is from the Greek Strategos, which the Oxford English Dictionary (OED) defines as “ art of the commander-in-chief; the art of projecting and directing the larger military movements and operations of a campaign.” The OED

Introduction : The presentation we make every day range from impromptu discussion in the hallway to formal speeches behind podiums. They may last 30 seconds or several hours, and may include anything from projectors to shadow puppets. But, if they are to be effective, they must include core concepts of communication. In this training, we

Introduction : The word listening is defined as making an effort to hear something; to pay attention or heed. It is different from hearing, which is the physiological process of the ear absorbing sound waves and trasferring them along neural pathways to parts of the brain. Hearing is necessary for listening, but listening is much

Introduction : Everyone is required to make many decisions every day in their budiness and personal lives. Most decisions, by most people, are handled quickly and without much thought. But many of us procrastinate or over-analyze some of the most important decisions we must make. This book breaks down the process of making decisions into

Introduction : Teams and teamwork are closely linked concepts. As you got ready to develop teamwork within your organization or within teams that are part of your organization, having a clear definition of each concept is helpful. As you may have seen, many people who are part of ”official” teams don’t practice teamwork. And an

Introduction : For thousands of years, humans have used communication to connect, convey ideas, and develop relationships. Communication skills in the workplace today are one of the most important aspects of organizational dynamics. They affect workplace relationships, departmental relations, company culture, and ultimately the financial health of the organization. Communication can build or destroy any

Introduction : The essence of selling is thingking, communicating, and networking. Every costumer is different, so a salesperson always is thinking about what action to take next. As soon as an action is decide on, it starts a trail of commincation that continues through the follow-up process. And, along with the active customers who salespeople

Introduction : Time Management is a way to develop and use processes and tools for maximum efficiency, effectiveness, and productivity. It involves mastery of a set of skills, such as assigning priorities for tasks, setting goal, scheduling, planning, and delegating. It is often necessary for an individual to experiment with various time management tools and

Introduction : The term negotiation is defined as a means to reach mutual agreement through communication. As a way to handle differences, or opposing views, with the objective of achieving your goal, negotiation involves mastery of a set of skills, such as planning, quastioning, using effective nonberbal communication, brainstorming, and evaluating needs. It is often